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How to verify the credits from FedEx and UPS on Share a Refund bill

One customer recently asked, “Is there a way I can tell if we really did get the credits from FedEx and UPS that are on the bill sent by Share a Refund?” This article will explain how to verify these credits.

Verify the credits from FedEx and UPS on your Share a Refund invoice

Share a Refund provides proof of every refund secured. A screenshot is taken within the FedEx and/or UPS online billing center that showcases the details of each refund, including the refund amount. Every credit is reconciled and proof of the actions taken by Share a Refund to get any given credit is readily available. These screenshots are shown within the Share a Refund app on the shipment detail view for any given shipment.

Important info

Invoicing is done only on the credits reconciled to action taken by Share a Refund to secure those refunds.

Service fees are only applied to refund credits that have been applied to your account, by way of credits to an open invoice, or otherwise. A log of all events is also found in the shipment detail view for any given shipment. In addition, there’s a Refund Credit export template available within the Reporting Dashboard located inside of your Share a Refund account.

Updated on September 12, 2018

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