One customer recently asked, “Is there a way I can tell if we really did get the credits from FedEx and UPS that are on the bill sent by Share a Refund?” This article will explain how to verify these credits.
Verify the credits from FedEx and UPS on your Share a Refund invoice
Share a Refund provides proof of every refund secured. A screenshot is taken within the FedEx and/or UPS online billing center that showcases the details of each refund, including the refund amount. Every credit is reconciled and proof of the actions taken by Share a Refund to get any given credit is readily available. These screenshots are shown within the Share a Refund app on the shipment detail view for any given shipment.
Service fees are only applied to refund credits that have been applied to your account, by way of credits to an open invoice, or otherwise. A log of all events is also found in the shipment detail view for any given shipment. In addition, there’s a Refund Credit export template available within the Reporting Dashboard located inside of your Share a Refund account.