Handle failed delivery requests

The intent of this article is to provide Merchant and Sales Support with a reply to a common inquiry related to failed delivery and scheduled delivery related issues.

Hi FIRSTNAME, We do have people that can call the carrier to help push this along, however customer information is always lacking in this way. Best for customer to contact carrier directly and provide additional information. Please let us know if there is anything else needed from us here. Thanks. 
Updated on June 30, 2021

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