Tracking number not found in the system

Is the shipment from this week?

The shipment will show up in Share a Refund once it has been invoiced by the carrier. Typically by Saturday of each week.

Carriers invoice weekly in the US and most other regions.

The carrier statements that are posted to your FedEx, UPS and DHL accounts include shipments from the week(s) prior.

In the case that a tracking number is not found in a search within your customer account, it’s probable that the shipment hasn’t yet been posted to a carrier invoice.

What to do next

  • Double check to be sure that the tracking number is valid.
  • Look for the shipment in a few days inside your account.
  • Contact customer service the tracking numbers and the requested action (e.g. Process damage claims, etc.).
Updated on April 28, 2018

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