Prospectus email notifications
The purpose of this article is to explain the reseller email notification process when a customer submits their information for a Prospectus.
Notifications and settings
How to fix the email address associated with another user
A customer’s account can be disabled in the system to stop all future audits and activity. Recently a reseller wanted to add a disabled user’s email address as the email listed for the primary account holder.
Package information was not uploaded in time
Exception codes provided by carriers in response to the dispute request provide guidance on why the shipment is not eligible for a late delivery.