Various issues cause service to be paused on your Share a Refund account. The topics below are intended to help you troubleshoot common issues.
Enable online billing features on your shipping accounts
Not sure how to do this?
Find instructions specific to the shipping account type inside this support portal.
- Enable online billing on your shipping account.
- Login to Your account.
- Tap the paused Shipping account.
- Tap the Update button to the right of the shipping account name.
- Tap the Update Shipping Account button.
Invalid shipping login credentials
Are you entering the correct login credentials?
The username and password for the billing systems at carrier websites, such as FedEx.com are the intended input.
- Try logging into the carrier website to be sure that the information that entered into Share a Refund is valid.
- Login to Your account.
- Tap on the Shipping account with the invalid login credentials.
- Tap Update button to the right of the shipping account name.
- Enter the valid Username and Password for the shipping account.
- Tab Update Shipping Account button.
Pay past due invoices
Want more info on the invoicing process?
Other articles in this knowledgebase cover this topic in greater detail.
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- Login to Your account.
- Tap Invoices in the left menu.
- Tap Make a Payment in the notification bar at the top of the page.
- Proceed through the steps to pay the open invoice by card.
Looking to pay via check or ach?
Contact customer service to set up payment terms.