How do I file a claim for a damaged DHL package?
This article details the process to file a claim with DHL Express after a package has been damaged in transit.
Submit claim online
Claims can be filed using two different methods.
Lost and damage service
How to check lost or damaged claim status on a UPS shipment
Shippers and receivers can check their claim status using the package tracking number. However, the tracking number will provide only summary status information.
Who can report a UPS package as lost or damaged?
Either the shipper or receiver of the package can contact UPS to report the package as damaged or lost. However, if a claim is issued or not approved, the shipper is the one who is notified.
Can a lost or damaged claim be filed on UPS international shipments?
It is possible to report a package as lost or damaged when delivered to an international location. However, UPS has restrictions on using the online system to file a claim for international shipments.
What do I do with my UPS package that’s been reported as damaged?
When a package is reported as damaged, make sure to keep the original carton, its contents, and all packing materials unless advised otherwise.