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Lost and damage service

Lost and damage service

  • DHL Express insurance settings

    The settings listed below are intended to provide guidance to Share a Refund customers in configuring lost and damage claims...
  • What documents do I need to submit a lost or damaged claim with FedEx?

    To make the claim process as quick as possible, FedEx may suggest uploading supporting documentation for the claim as soon...
  • How to report a shipment as damaged in transit

    The carriers report damage to a shipment when physical damage is observed. Fragile goods, however may be damaged in transit, without...
  • What do I do with my FedEx packaging that’s reported as damaged?

    If you received a damaged FedEx package or contents make sure to keep all original packaging, including cartons and contents,...
  • How to report a shipment as lost

    The last tracking event shows a proof of delivery. In the case that there was no proof of delivery for...
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