How declared value is handled for claims
UPS and FedEx automatically protect shipments against loss or damage up to a value of $100 without a declaration of value.
Lost and damage service
How long do I have to report a lost or damaged package with FedEx?
If you have a damaged or missing contents complaint with FedEx, you must file your claim no later than 60 calendar days from the shipment date for packages within the U.S.
What documents do I need to submit a lost or damaged claim with FedEx?
To make the claim process as quick as possible, FedEx may suggest uploading supporting documentation for the claim as soon as you get it.
What do I do with my FedEx packaging that’s reported as damaged?
If you received a damaged FedEx package or contents make sure to keep all original packaging, including cartons and contents, until the claim resolution process is completely finished.
How do I report a FedEx package as damaged?
This article details the manual five-step process to follow when damage occurs on a FedEx package. Outlined below are the steps that are necessary to receive a refund.