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  3. How to check lost or damaged claim status on a UPS shipment

How to check lost or damaged claim status on a UPS shipment

Shippers and receivers can check their claim status using the package tracking number. However, the tracking number will provide only summary status information. Only the shipper can receive claim numbers from UPS. Using the claim number will allow you to see detailed status information, including payment details.

Share a Refund system shows claim status

If you are allowing Share a Refund to file lost and damaged claims automatically, you will have access to detailed, timestamped activity in the app dashboard. You can see in the screenshot below that every step of the claim process is documented. An audit log of events is stored within the detail view for any given shipment. The user can even access the claim number, the method of payment, and view the hyperlinked invoice. Transparency is a top priority at Share a Refund. That’s why every step of the process is available for you to review.

Claim status and reporting for UPS lost and damaged package

Next steps

Updated on July 19, 2018

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