• How to handle web adjustment emails

    • November 29, 2017
    • Nick Hoffman

    Disputes submitted by the Share a Refund claim submission service are limited to shipments where a mistake was made and a refund credit is probable. Some of the disputes submitted are reviewed manually by billing support teams manually. When this happens, a courtesy email is sent to the email address listed…

  • New Reseller Form

    • April 2, 2020
    • Nick Hoffman

    This article :: nr.sar.run The intent of this article is to guide the setup of a new reseller, including: Agenda: Complete Web Form Point DNS Records Confirm Email Config Receive Confirm Emails Schedule Launch fnr.epi.run

  • How to disable auditing on a customer account

    • May 30, 2018
    • Nick Hoffman

    There are business cases where auditing should be disabled. The intent of this guide is to cover such cases and detail directions on how to disable auditing from inside the merchant admin user account. Directions on disabling auditing Login to your account. Tap Users in the left sidebar. Tap the row…

  • Report null shipping accounts

    • April 5, 2022
    • Nick Hoffman

    The intent of this article is to provide reference to the Report null shipping accounts value within the Notifications section of the Edit User page. Directions on how to update Open Manager Dashboard. Tap Users in the left sidebar menu. Search for a given customer. Tap pencil icon to edit…

  • How to make invoice adjustments

    • June 18, 2019
    • Nick Hoffman

    The intent of this article is to guide you through the process to request invoice adjustments in the instance that a refund is incorrectly split with Share a Refund. Steps to make invoice adjustments Go to Invoice Adjustment Form Enter tracking number or shipment ID in the empty field Enter…

  • Customer contracts

    • August 29, 2019
    • Nick Hoffman

    The intent of this article is to guide Sales Managers through making edits on customer contracts for Level 1, Level 2 and Reseller Sales. Overview Your pace Focus on value Corral intent Look in complexity Read proposed changes Assess financial impact Assess cadance Invoke strategy* Write proposed changes Simple updates…

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