The intent of this article is to detail the field Invoice Only Notifications located on the Settings Page of the Merchant Dashboard. The purpose of the Invoice Only Notifications field is to send invoices to accounts payable parties, such as Bill.com or otherwise. The emails that are sent to this…
The purpose of this article is to provide guidance to on Global ID and how to use Global ID to access services within the app. Overview on Global ID Global ID provides a UUID (universally unique identifier) that is specific to one Account, Contact or User. A user generally memorizes…
Disputes submitted by the Share A Refund claim submission service are limited to shipments where a mistake was made and a refund credit is probable. Some of the disputes submitted are reviewed manually by billing support teams manually. When this happens, a courtesy email is sent to the email address listed…
This article :: nr.sar.run The intent of this article is to guide the setup of a new reseller, including: Agenda: Complete Web Form Point DNS Records Confirm Email Config Receive Confirm Emails Schedule Launch fnr.epi.run
Multiple shipping account numbers can be added to a single carrier user account. This topic covers the basics on how Share A Refund handles all shipping accounts within a single carrier user account. Carrier user account The username and password used to login on FedEx.com, UPS.com, etc. are commonly referred…
There are business cases where auditing should be disabled. The intent of this guide is to cover such cases and detail directions on how to disable auditing from inside the merchant admin user account. Directions on disabling auditing Login to your account. Tap Users in the left sidebar. Tap the row…
The intent of this article is to provide reference to the Report null shipping accounts value within the Notifications section of the Edit User page. Directions on how to update Additional notes on null shipping accounts By default, no email will be sent to the NULL shipments shipping account. (Skipped)…
The intent of this article is to guide you through the process to request invoice adjustments in the instance that a refund is incorrectly split with Share A Refund. Steps to make invoice adjustments It’s important to note that some shipments may not be found in the system immediately. This…
The intent of this article is to guide Sales Managers through making edits on customer contracts for Level 1, Level 2 and Reseller Sales. Overview Read proposed changes Write proposed changes Showcase your art Take time to document the changes that were made in the contract within the related trello…
A merchant recently asked, “why am I getting sign ups from fake customers and how do I stop it?” Directions on how to disable the user Sign in to your admin account. Tap on Users in the left sidebar. Tap on the record from list of Users. Update Enabled =…