Disputes submitted by the Share a Refund claim submission service are limited to shipments where a mistake was made and a refund credit is probable. Some of the disputes submitted are reviewed manually by billing support teams manually. When this happens, a courtesy email is sent to the email address listed…
This article :: nr.sar.run The intent of this article is to guide the setup of a new reseller, including: Agenda: Complete Web Form Point DNS Records Confirm Email Config Receive Confirm Emails Schedule Launch fnr.epi.run
Multiple shipping account numbers can be added to a single carrier user account. This topic covers the basics on how Share a Refund handles all shipping accounts within a single carrier user account. Carrier user account The username and password used to login on FedEx.com, UPS.com, etc. are commonly referred…
The features built into Share a Refund are available to Shopify customers via the App Store. The intent of this article is to cover basic common questions and issues that Shopify Store Owners might encounter. More details on the integration. Logging into Share a Refund from Shopify For Shopify Stores…
There are business cases where auditing should be disabled. The intent of this guide is to cover such cases and detail directions on how to disable auditing from inside the merchant admin user account. Directions on disabling auditing Login to your account. Tap Users in the left sidebar. Tap the row…
The intent of this article is to provide reference to the Report null shipping accounts value within the Notifications section of the Edit User page. Directions on how to update Open Manager Dashboard. Tap Users in the left sidebar menu. Search for a given customer. Tap pencil icon to edit…
The intent of this article is to guide you through the process to request invoice adjustments in the instance that a refund is incorrectly split with Share a Refund. Steps to make invoice adjustments Go to Invoice Adjustment Form Enter tracking number or shipment ID in the empty field Enter…
The intent of this article is to guide Sales Managers through making edits on customer contracts for Level 1, Level 2 and Reseller Sales. Overview Your pace Focus on value Corral intent Look in complexity Read proposed changes Assess financial impact Assess cadance Invoke strategy* Write proposed changes Simple updates…
A merchant recently asked, “why am I getting sign ups from fake customers and how do I stop it?” Directions on how to disable the user Sign in to your admin account. Tap on Users in the left sidebar. Tap on the record from list of Users. Update Enabled =…
The Lost and Damage (LDS) Customer Settings Report can be found within the reporting dashboard. The intent of this article is to explain the function of the report. Purpose The purpose of the LDS Customer Settings Report is to provide information on all customers and the status of the Lost…