• LDS Customer Status Report

    The Lost and Damage (LDS) Customer Settings Report can be found within the reporting dashboard. The intent of this article is to explain the function of the report. Purpose The purpose of the LDS Customer Settings Report is to provide information on all customers and the status of the Lost…

  • Enable lost and damage service

    The attributes of each shipment and the settings defined within your Share A Refund account determine how actions are taken related to lost and damaged shipments. The intent of this article is to help you get up and running with the service. One shipping account The directions below are specific…

  • Update terms on customer account

    The intent of this article is to provide guidance to merchant_admin user type on how to adjust the billing terms on a customer account. This setting is available within the Edit User page of the admin dashboard. Update terms on customer account List of Net Terms options Terms available to…

  • Tips for making requests outside of Postman

    Put X-API-Key in header In C# and various languages, the key must be placed into the header. Also, try the following statement when making a test request. request.Headers.Add(“x-api-key”, “YOUR_API_KEY”); Note: Rather than adding x-api-key in the post data. Test in Postman Ensure that a successful connection is made is Postman….

  • UPS.com insurance policy account settings

    The settings listed below are intended to provide guidance to Share A Refund customers in configuring lost and damage claims for a UPS account within the Share A Refund customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service┬ásection. Template…

  • FedEx.com insurance policy settings

    The settings listed below are intended to provide guidance to Share A Refund customers in configuring lost and damage claims for FedEx within the Share A Refund customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service┬ásection. Template / Default…

  • Details on the date range from the performance report

    How the dates apply to the sections within The report includes actions taken on shipments posted to your carrier accounts over the course of several weeks. The information detailed within the Performance Report details the events observed during stated reporting period. Each section of the email is described below, and…

  • UPS Capital insurance policy settings

    The settings listed below are intended to provide guidance to Share A Refund customers in configuring lost and damage claims for UPS Capital automatically, within the Share A Refund customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service┬ásection. Template…

  • How to view logs for a given user

    If you’re having trouble supporting a given customer or staff member, the logs can help to diagnose what occurred and resolve the issue. The activities of each user within the system are logged and viewable by admin users. Directions for viewing user logs The following guide is intended to navigate…