The intent of this guide is to help Merchant Admin and Merchant Manager users update settings for a given customer to enable auditing after being previously disabled. Directions on enabled auditing
The intent of this article is to guide customers in the process of adding new account numbers to the UPS Billing Center. Directions Still having troubles: Call UPS Customer Service for additional help. 1 (800) 742-5877. What’s next Once you have successfully added the account to your UPS user account,…
A invoice that’s 10 or more days past due will cause a customer account to pause. Upon pause, the notification email recipients on your merchant account are notified. An email is also sent to the notification email recipients listed for the user account. This article defines the guide on re-enabling…
The intent of this article is to detail each status type within the list user pages within your merchant account. Green status Shipping account login credentials: valid Online billing for shipping accounts: enabled Invoices: Paid or scheduled for future transaction date. Yellow status The yellow status is shown when either…
Admin users can only be created by existing Admin users. The process for creating additional Admin users is detailed below. Directions for creating new admin users The following guide is intended for Admin Merchant Users. Login to your merchant account. Tap Users on the sidebar. Tap Add User button. Select Admin from the Role…
If you’re having trouble supporting a given customer or staff member, the logs can help to diagnose what occurred and resolve the issue. The activities of each user within the system are logged and viewable by admin users. Directions for viewing user logs The following guide is intended to navigate…
How the dates apply to the sections within The report includes actions taken on shipments posted to your carrier accounts over the course of several weeks. The information detailed within the Performance Report details the events observed during stated reporting period. Each section of the email is described below, and…
A merchant recently asked, “why am I getting sign ups from fake customers and how do I stop it?” Directions on how to disable the user Sign in to your admin account. Tap on Users in the left sidebar. Tap on the record from list of Users. Update Enabled =…
There are business cases where auditing should be disabled. The intent of this guide is to cover such cases and detail directions on how to disable auditing from inside the merchant admin user account. Directions on disabling auditing Login to your account. Tap Users in the left sidebar. Tap the row…
Multiple shipping account numbers can be added to a single carrier user account. This topic covers the basics on how Share A Refund handles all shipping accounts within a single carrier user account. Carrier user account The username and password used to login on FedEx.com, UPS.com, etc. are commonly referred…