• How to view logs for a given user

    If you’re having trouble supporting a given customer or staff member, the logs can help to diagnose what occurred and resolve the issue. The activities of each user within the system are logged and viewable by admin users. Directions for viewing user logs The following guide is intended to navigate…

  • How to enable fetch carrier payment details

    The intent of this article is to instruct the workflow on how to enable Fetch Carrier Payment Details feature within the Edit Shipping Account View for a Given Customer. This guide targets the Merchant Admin user for update on Customer account. Background Enable this feature to see a screenshot of…

  • QuickBooks Online integration for Merchants

    Accounting related documents created in your Merchant Account are synced in QuickBooks Online automatically, streamlining the entire accounting workflow for your shipment auditing business. This optional feature is free to all Merchants, requires the use of QuickBooks Online as an accounting suite, and the installation of the Share A Refund…

  • Handling the certificate approval request

    As Share A Refund begins to set up your reseller account, there will an email sent from Amazon Web Services related to the verification of ownership for the domain name. Directions Note: Please perform this within the first 24 hours of this email being sent, so that Share A Refund…

  • Update billing emails and notifications

    For added flexibility and control over your information, Share A Refund manages all emails related to billing events as a separate entity within your account. Add, remove or change email addresses Login to your account.  On the left sidebar, tap Settings. In the cards on this page, look for Billing…

  • How to get proof of delivery for a shipment

    The intent of this article is to guide customers on how to find the proof of delivery document for a given shipment within the customer dashboard. how.pod.sar.run (this article) pod.sar.run (more info) Directions Demo