Carriers invoice weekly in the US and most other regions. The carrier statements that are posted to your FedEx, UPS and DHL accounts include shipments from the week(s) prior. In the case that a tracking number is not found in a search within your customer account, it’s probable that the…
The intent of this article is to provide reference to the Report null shipping accounts value within the Notifications section of the Edit User page. This article :: reportnonnull Directions on how to update Additional notes on null shipping accounts By default, no email will be sent to the NULL…
The Service Fees Detail With Line Item Report can be found within the Reporting Dashboard. The intent of this article is to explain the components of the report. Purpose The purpose of the Service Fees Detail With Line Item Report is to display all shipment details for refunded shipments. How…
The Shipment Details LC Report is available within the reporting dashboard. The intent of this article is to explain the function of the report. Purpose The purpose of the Shipment Details LC Report is to detail cost savings from previously billed amounts (i.e. Expected, Old) vs recently billed amounts (i.e….
The Shipment Details Accessorials Report can be found within the Reporting Dashboard. The intent of this article is to explain the function of the report. Purpose The purpose of the Shipment Details Accessorials Report is to provide details on charges, cost components, billed to any given shipment observed during the…
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The purpose of this article is to provide guidance to on Global ID and how to use Global ID to access services within the app. Overview on Global ID Global ID provides a UUID (universally unique identifier) that is specific to one Account, Contact or User. A user generally memorizes…
The intent of this article is to detail the field Invoice Only Notifications located on the Settings Page of the Merchant Dashboard. The purpose of the Invoice Only Notifications field is to send invoices to accounts payable parties, such as Bill.com or otherwise. The emails that are sent to this…
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The intent of this article is to provide guidance to merchant_admin user type on how to adjust the billing terms on a customer account. This setting is available within the Edit User page of the admin dashboard. Update terms on customer account List of Net Terms options Terms available to…