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Apply a waiver to a shipping account

You may have a current or future customer with contractual waivers on late shipments. The intent of this article is to detail how the settings are updated on a customer shipping account to accommodate a waiver.

Directions on how to apply the waiver

  1. Log in to the Reseller Admin dashboard
  2. Go to the Edit Shipping Account page.
  3. Set the ‘MBG waived?’ value to Y
  4. Tap the update button.

How this waiver setting affects the audit and recovery process

Once you select Y on the MBG field, this removes the claim filing service on shipments delivered late due to service failures. Any shipment that is delivered late, due to a missed commitment from a carrier service failure or otherwise, will not have disputes filed.

If you have any questions on how to enter waivers into the system, then reach out to Reseller Support.

Updated on March 26, 2019

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