You may have a current or future customer with contractual waivers on late shipments. The intent of this article is to detail how the settings are updated on a customer shipping account to accommodate a waiver.
Directions on how to
apply the waiver
- Log in to the Reseller Admin dashboard
- Go to the Edit Shipping Account page.
- Set the ‘MBG waived?’ value to Y
- Tap the update button.
How this waiver setting affects the audit and recovery process
Once you select Y on the MBG field, this removes the claim filing service on shipments delivered late due to service failures. Any shipment that is delivered late, due to a missed commitment from a carrier service failure or otherwise, will not have disputes filed.
If you have any questions on how to enter waivers into the system, then reach out to Reseller Support.