How to filter billing notifications on UPS accounts

The intent of this article is to detail the different ways to manage UPS billing notifications for customers. Share A Refund monitors all shipment dispute activity, so your customers don’t have to.

Pro tip

These billing notifications can be safely ignored by the customer. They don’t need to be sent to the team, as all related information is viewable online.

Turn off all notifications in UPS

These are the directions you, or your customer, will need to follow. UPS notifications can be turned off in two different locations.

1. Within the My Information section of your account.
Name (top right) > My information > Communication preferences

UPS billing notifications share a refund

2. Within the Notifications section of Online Billing.
Administration > Notification

Manage your UPS billing notifications

Create an inbox filter for dispute denials

When inbox filters are created, they run continuously and automatically in the background. There’s no additional work required once the filter criteria are properly set up.

Gmail filter

Both you and your customers can manage all incoming mail using Gmail’s built-in filters.

Use a specific email to create a filter.

  • Open Gmail.
  • Check the checkbox next to the email you want.
  • Click More.
  • Click Filter messages like these.
  • Enter your filter criteria.

Outlook filter

Use a specific email to create a filter.

  • In your Inbox, choose the message you want to create a rule for, and then on the Home tab, in the Move group, choose Rules.
  • Do one of the following:
    • Choose a suggested rule, choose a destination folder, and then choose OK to complete the assignment of a rule.
    • Choose Create Rule and go to the next step.
  • In the Create Rule dialog box, under When I get email with all of the selected conditions, select none or one or more of the available checkboxes.
  • Under Do The Following, select the check boxes for the action you want the rule to take when the specified conditions (criteria) are met.
  • Select the Move the item folder check box.
  • Do one of the following:
    • Choose Select Folder and pick an existing folder.
    • Choose New to create a folder.
Pro tip

Use Advanced Options to add more conditions, actions or exceptions to the rule.

  • Choose OK.
  • In the notification box, do one of the following:
    • Choose OK.
    • Select the Run this rule now on messages already in the current folder check box, and then choose OK.
Updated on September 12, 2023
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