How to see shipping accounts with waivers

The intent of this guide is to show which shipping accounts have a waiver. This article is made for Merchant Admins.


  1. Go to Reports > Export
  2. Select late shipment report
  3. Download and open csv file
  4. Filter comment field by contains in Excel. Type waiver
  5. Sort by Customer
  6. Remove duplicates
  7. Dial for dollars. Prime CAO candidates

Which shipments are eligible for refund?

See which shipments are eligible for refunds  

Updated on September 11, 2023

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