How to refund a customer credit card

The intent of this guide is to detail how to refund a customer’s credit card transaction.

How to refund a customer transaction

  1. Login to your Admin dashboard.
  2. Move to the Edit Invoice Page.
  3. Navigate to the Payments table.
  4. Tap on the Refund Payment button.
  5. Follow the steps within the Menu.


Reason for Refund

  • Dropdown
  • Visible to customer

Refund Amount

  • Input the amount of the refunds
  • Visible to customer

Refund Description

  • Visible to customer

Apply discount to this open invoice

  • Visible to customer

Discount Description

  • Visible to customer

Types of Refund

  1. Full Refund
  2. Partial Refund

Workflow in Stripe

Depending on the settings selected, the following steps will change slightly. The typical workflow is as follows:

  1. The Request to refund customers card is processed instantly.
  2. The refund can take up to 7 to 10 business days to appear on customer’s credit or debit card.
  3. The transaction will be included in batch of other transactions from the day, if the transaction is processed in the same business day.

Next Steps

A best practice in bookkeeping is to create, or update, each of the documents listed below to process the refund:

Issue Refund. This occurs in QuickBooks Online. This process need to be created by the Admin manually.

  • Payment type: Discount
  • Account: Undeposited Funds

QuickBooks refund verification

Customer credit card refund
Updated on September 8, 2023
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