How to use the Recovery Detail Report

The Recovery Detail Report can be found within the Reporting Dashboard. The intent of this article is to explain the function of the report.


The purpose of the Recovery Detail Report is to display all shipment details for refunded shipments.

How to generate report

Refer to guide: How to generate customer reports  

Admins and manager users

All recoveries across all accounts are merged into a single spreadsheet. Individual accounts can be selected from the dropdown menu.


Recoveries are showcased by shipping account for customers.

  • Tap Reports on the left side bar
  • Tap the Export data icon
  • Select Recovery Detail Report in the drop-down menu

Fields included within

  • Account Number
  • Invoice Number
  • Invoice Date
  • Tracking No
  • Net Amount
  • Charge Desc – the type of refund or credit (e.g. Service failure, invalid residential surcharge, etc.)
  • Sender Company
  • Sender Address
  • Sender Postal Code
  • Receiver Company
  • Receiver Address
  • Receiver Postal Code

Schedule reports

The Recovery Detail Report can be scheduled within the Scheduled reports section of the Reporting Dashboard.

Additional resources

Updated on June 21, 2021

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