Invoice for all refunds setting

The intent of this article is to provide a solution to a customer with a specific concern of a large invoice. The customer was the one that requested a refund (i.e. void on unused shipping label).


User detail view

Invoice for all refunds option overview

Use this setting to invoice customers for all refunds posted on carrier account including automatic carrier refunds and adjustments irrespective of any action taken or not by system.

Default setting

Invoice for all refunds is turned On by default.

Step 1 : Admin dashboard, navigate to Users

Step 2 : Edit specific user requested

Step 3 : Scroll down and uncheck Invoice for all refunds.

Step 4 : Tap Update.

Step 5 : Update successful.

Did customer cancel?

Send email to a customer as a follow-up to clarify invoice settings.

Updated on May 28, 2024
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