How to make invoice adjustments for a customer The purpose of this article is to guide you through the steps to request invoice adjustments in the instance that...
Refund credits secured but not invoiced A reseller recently asked, “Why hasn’t a customer been invoiced for a refund credit secured?” Troubleshooting invoicing Check the customer...
Adjust customer pricing The intent of this article is to explain how to change customer pricing. This may be necessary if you and...
Customer invoices during free trials A reseller recently asked, “why is my customer being invoiced during a free trial.” Troubleshooting free trial Check the customer...
Update terms on customer account The intent of this article is to provide guidance to merchant_admin user type on how to adjust the billing terms...