How to manage customer accounts pausing
A customer account pauses when an invoice is 10 or more day overdue. The notification email sent following this action is intended to help you manage these pauses on your reseller account.
Customer invoicing
Credit card payments on existing customers invoices
A credit or debit card can be added to a customer’s account within two places inside the dashboard. Where the card is added affects the timing of a transaction being applied to an open invoice.
Details on the Stripe Integration with Share a Refund
Stripe is a cloud-based infrastructure that brings reliability, scalability, and security to online payments. It’s used by some of the largest companies in the world.
How to remove a pause on a customer account related to overdue payment
A invoice that’s 10 or more days past due will cause a customer account to pause. Upon pause, the notification email recipients on your reseller account are notified.
How to apply customer account credits
The account credit feature allows Resellers to issue account credit to customers. These credits are automatically applied to future invoices as a discount.