The Lost and Damage (LDS) Customer Settings Report can be found within the reporting dashboard. The intent of this article is to explain the function of the report. Purpose The purpose of the LDS Customer Settings Report is to provide information on all customers and the status of the Lost…
The intent of this article is to instruct the workflow on how to enable Fetch Carrier Payment Details feature within the Edit Shipping Account View for a Given Customer. This guide targets the Merchant Admin user for update on Customer account. Background Enable this feature to see a screenshot of…
A credit or debit card can be added to a customer’s account within two places inside the dashboard. Where the card is added affects the timing of a transaction being applied to an open invoice. The intent of this article is to detail when a transaction will be attempted for…
Directions: The intent of this article is to provide guidance to Merchant Admin in the creation and configuration of the Google Maps key. Key properties: Note the api key in the top right corner of the page.
The intent of this article is to guide merchants in the creation of new customers within ptp. Overview The reference field within a shipment is a great place to include order number, shipper number, cost code. Best-in-class accountants use reference fields to create magic in cost account. Instruction Instruct or…
The intent of this article is to define the different roles types available. Access permissions and controls are provisioned by the selection of the role for a given user. Admin users can update any user to one of the role types listed below: Reseller Admin Definition : All privileges available. Ability…
The intent of this article is to provide Merchant and Sales Support with a reply to a common inquiry related to failed delivery and scheduled delivery related issues.
The intent of this article is to guide Merchants on how to correctly process chargebacks through the merchant service provider. Notification Chargeback notifications are sent via email to the email address on file with Stripe. Directions Documents https://stripe.com/docs/disputes/how-disputes-work https://stripe.com/docs/disputes/withdrawing Timeline Initial Email from Stripe Response time One month is the…
The intent of this article is to showcase an exception for merchants. This exception is related to cname records on a domain name, and is resolved through a change in the cname records. Actions Resources Check within the DNS of your domain name. Example providers: domains.google, aws, godaddy Text from…
The intent of this article is to guide customers on how to find the proof of delivery document for a given shipment within the customer dashboard. how.pod.sar.run (this article) pod.sar.run (more info) Directions Demo