• New reseller website

    • April 9, 2020
    • Nick Hoffman

    The intent of this video is to guide the steps included within the creation of a resellers on @ship. fnr.epi.run

  • How adjustments to billing notification frequency affects invoicing

    • March 20, 2018
    • Nick Hoffman

    Share A Refund invoices weekly, in cadence with the carriers. The email that sent each week includes the invoice(s) posted to your account in a given week. Changes made to the frequency of these notifications from within your customer dashboard will be reflected in an expected way. The attached invoices…

  • Disabling a user account

    • March 21, 2018
    • Nick Hoffman

    The intent of this article is to guide you through the workflow of disabling a customer account, and what happens when a customer account is disabled. Paused vs disabled Status = Paused. Pauses on an account relate to unpaid customer invoices, invalid login credentials to carrier accounts or online billing…

  • Merchant invoice format

    • Nick Hoffman

    Detail on the invoice sent to you each month from Share A Refund are listed below. Overview The merchant invoice is the amount due to Share A Refund according to invoices and sales receipts billing to customers during the previous month. Invoice format The fields on the invoice list view…

  • Service Fees Detail With Line Item Report

    • March 9, 2024
    • Nick Hoffman

    The Service Fees Detail With Line Item Report can be found within the Reporting Dashboard. The intent of this article is to explain the components of the report. Purpose The purpose of the Service Fees Detail With Line Item Report is to display all shipment details for refunded shipments. How…

  • How to check lost or damaged claim status on a FedEx shipment

    • January 13, 2020
    • Nick Hoffman

    Shippers and receivers can check their claim status using the package tracking number. However, the tracking number will provide only summary status information. Only the shipper can receive claim numbers from FedEx. Using the claim number will allow you to see detailed status information, including payment details. Share A Refund…

  • Will my previous platform service provider know I switched?

    • April 3, 2018
    • Nick Hoffman

    Question A prospective reseller recently asked, in switching over to Share A Refund, will my current service provider be notified that I am now using your system? Background In this case, the prospective reseller was using a vendor to do all invoicing on a contract optimization project, as well as…

  • Add additional accounts to UPS Online Billing Center

    • February 10, 2020
    • Nick Hoffman

    The intent of this article is to guide customers in the process of adding new account numbers to the UPS Billing Center. Directions Still having troubles: Call UPS Customer Service for additional help. 1 (800) 742-5877. What’s next Once you have successfully added the account to your UPS user account,…

  • Pointer required

    • August 20, 2019
      • Uncategorized
    • Nick Hoffman

    You were directed to this page because an asset hasn’t yet been created. Just think: A video needs to be created. PERHAPS that video has already been created, and merely needs to be linked through: http://shortlinks.epi.run First time coming across this? Devs, Copywriters and beyond create shortlinks for the sake…

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