DHL Express insurance settings

The settings listed below are intended to provide guidance to Share A Refund customers in configuring lost and damage claims for DHL express automatically, within the Share A Refund customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.

Template / Default options for DHL:

• Enabled. Y (Auto)
  This ensures that claims are filed automatically.
• Include service failures. Y
  Note: mark as N when no time-sensitivity exists for typical shipments.
  Note: mark as Y for time-sensitive, perishable shipments. Claims will be submitted on any shipment not delivered on the scheduled delivery date.
  Examples of time-sensitive perishable shipments:
  Example: Fresh produce
  Example: Specialty foods
  Example: Live tissue samples
  Exclusions for time-sensitive perishable shipments:
  Hazardous materials
  Oversized shipments
• Claim type. DHL Express (most common)
  Claims are submitted through your DHL express account.
• Product name. Specific to your business
  Enter the name of the product you ship the most.
  Tip: Be specific by choosing the name of a single product
  Tip: Use the same name defined on your customer invoice.
  Examples:
  Example: Basil
  Example: Parmesan cheese
  Example: Biopsy
• Product description. Specific to your business
  Tell us a bit more about the Product.
  Examples:
  Example: cold pack container
  Example: 3 year aged, artesian
  Example: small sample size
• Product quantity. Specific to your business
  Provide the quantity of the product included in typical order.
  Note: This will be used to create each line item on the documents generated.
  Examples:
  Example: 30
  Example: 7
  Example: 1
• Product price. Specific to your business
  Provide the list price ofthe product included in typical order.
  Note: This will be used to create each line item on the documents generated.
  Examples:
  Example: $4.52
  Example: $19.99
  Example: $624.00
• Claim valuation methodology. Fixed valuation methodology
  This determines how the total of the claim is calculated.
  Note: Alternate claim valuation methodologies require input from Share A Refund. Please contact customer service for more info. <i aria-hidden=”true” class=”icon icon-launch”></i>
  Alternate types of claim valuation methodology:
  Weight-based valuations
  Reference field mapping for box size
  Reference field mapping for sku
  Shipping method type mapping
  Ship from location mapping
  Ship to location mappingCommon policies requiring alternate valuation models:
  High-Value Goods: Parcel Pro™
  UPS Capital Elite™ for Vintners
• Claim amount. $100
  This implies a $100 claim amount on each claim submitted.
• Comments/explanation. Merchandise destroyed
  Comments are used on the claim form to help UPS Capital see the reason for which a claim is filed.