LDS Customer Status Report

LDS Customer Status Report can be found within the reporting dashboard. The intent of this article is to explain the function of the report.


The purpose of the LDS Customer Status Report is to provide more information on customer accounts and the status of the Lost and Damage Claims Management Service (LDS).

How to generate report

Refer to guide: How to generate customer reports .

This report can be exported by tapping the Export Data icon found within the Reports section on the left sidebar.

Fields included within

  • Customer ID
  • Custome
  • Shipping Account ID
  • Carrier
  • Shipping Account Name
  • Enabled
  • Claim Logo URL
  • Authorization Letter
  • Contents Perishable
  • Claim Valuation Methodology
  • Claim Amount
  • Comments/Explanation
  • Claim Eligible
  • Claim Submitted
  • Claim Pending
  • Claim Paid
  • Currency

Report usage

The LDS Customer Status Report provides information related to each customer enabled for the Lost and Damage service. This report differs from the Lost and Damage Shipments Detail Report by providing specifics on each lost or damaged shipment.

Schedule reports

The LDS Customer Status Report can be scheduled within the Scheduled reports section of the Reporting Dashboard.

Additional resources

All reports and analytics  

Updated on December 2, 2022

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for?
Contact Support