UPS Capital insurance policy settings

The settings listed below are intended to provide guidance to Share A Refund customers in configuring lost and damage claims for UPS Capital automatically, within the Share A Refund customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.

Template / Default options for UPS Capital:

• Enabled. Y (Auto)
  This ensures that claims are filed automatically.
• Include service failures. Y
  Note: mark as N when no time-sensitivity exists for typical shipments.
  Note: mark as Y for time-sensitive, perishable shipments. Claims will be submitted on any shipment not delivered on the scheduled delivery date.
  Examples of time-sensitive perishable shipments:
  Example: Cold storage pharmaceuticals
  Example: Fresh cut flowers
  Example: Speciality foods
  Exclusions for time-sensitive perishable shipments:
  Hazardous materials
  Oversized shipments
• Claim type. UPS flexible parcel insurance (most common)
  UPS Capital offers several insurance policy types to shippers. Please select the type named on your policy from the list.
  Common policies:
  Flexible Parcel Insurance (most common)
  Flexible Parcel Multi-Carrier Coverage
  High-Value Goods: Parcel Pro™
  UPS Capital Elite™ for Vintners
• Policy number. Specific to your business
  Note: Begins with 87941, 496961 or 15914024.
  Note: This can be found on the insurance policy document.
• Product name. Specific to your business
  Enter the name of the product you ship the most.
  Tip: Be specific by choosing the name of a single product
  Tip: Use the same name defined on your customer invoice.
  Examples:
  Example: Insulin
  Example: Orchid
  Example: Steaks
• Product description. Specific to your business
  Tell us a bit more about the Product.
  Examples:
  Example: 33 mcg/mL
  Example: ORCH481 – square planter
  Example: Frozen, 16 ounce, family pack
• Product quantity. Specific to your business
  Provide the quantity of the product included in typical order.
  Note: This will be used to create each line item on the documents generated.
  Examples:
  Example: 5
  Example: 6
  Example: 1
• Product price. Specific to your business
  Provide the list price ofthe product included in typical order.
  Note: This will be used to create each line item on the documents generated.
  Examples:
  Example: $582.18
  Example: $627.02
  Example: $223.86
• Claim valuation methodology. Fixed valuation methodology
  This determines how the total of the claim is calculated.
  Note: Alternate claim valuation methodologies require input from Share A Refund. Please contact customer service for more info.
  Alternate types of claim valuation methodology:
  Weight-based valuations
  Reference field mapping for box size
  Reference field mapping for sku
  Shipping method type mapping
  Ship from location mapping
  Ship to location mappingCommon policies requiring alternate valuation models:
  High-Value Goods: Parcel Pro™
  UPS Capital Elite™ for Vintners
• Claim amount. $100
  This implies a $100 claim amount on each claim submitted.
• Comments/explanation. Merchandise destroyed
  Comments are used on the claim form to help UPS Capital see the reason for which a claim is filed.