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UPS Capital insurance policy settings

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The settings listed below are intended to provide guidance to Share a Refund customers in configuring lost and damage claims for UPS Capital automatically, within the Share a Refund customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.

Template / Default options for UPS Capital:

  • Enabled. Y (Auto)
    This ensures that claims are filed automatically.
  • Include service failures. Y
    Note: mark as N when no time-sensitivity exists for typical shipments.
    Note: mark as Y for time-sensitive, perishable shipments. Claims will be submitted on any shipment not delivered on the scheduled delivery date.
    Examples of time-sensitive perishable shipments:
     Example: Cold storage pharmaceuticals
     Example: Fresh cut flowers
     Example: Speciality foods

    Exclusions for time-sensitive perishable shipments:
      Hazardous materials
      Oversized shipments

  • Claim type. UPS flexible parcel insurance (most common)
    UPS Capital offers several insurance policy types to shippers. Please select the type named on your policy from the list.
    Common policies:
      Flexible Parcel Insurance (most common)
      Flexible Parcel Multi-Carrier Coverage
      High-Value Goods: Parcel Pro™
      UPS Capital Elite™ for Vintners
  • Policy number. Specific to your business
    Note: Begins with 87941, 496961 or 15914024.
    Note: This can be found on the insurance policy document.
  • Product name. Specific to your business
    Enter the name of the product you ship the most.
    Tip: Be specific by choosing the name of a single product
    Tip: Use the same name defined on your customer invoice.
    Examples:
     Example: Insulin
     Example: Orchid
     Example: Steaks
  • Product description. Specific to your business
    Tell us a bit more about the Product.
    Examples:
     Example: 33 mcg/mL
     Example: ORCH481 – square planter
     Example: Frozen, 16 ounce, family pack
  • Product quantity. Specific to your business
    Provide the quantity of the product included in typical order.
    Note: This will be used to create each line item on the documents generated.
    Examples:
     Example: 5
     Example: 6
     Example: 1
  • Product price. Specific to your business
    Provide the list price ofthe product included in typical order.
    Note: This will be used to create each line item on the documents generated.
    Examples:
     Example: $582.18
     Example: $627.02
     Example: $223.86
  • Claim valuation methodology. Fixed valuation methodology
    This determines how the total of the claim is calculated.
    Note: Alternate claim valuation methodologies require input from Share a Refund. Please contact customer service for more info.  
    Alternate types of claim valuation methodology:
      Weight-based valuations
      Reference field mapping for box size
      Reference field mapping for sku
      Shipping method type mapping
      Ship from location mapping
      Ship to location mapping

    Common policies requiring alternate valuation models:
      High-Value Goods: Parcel Pro™
      UPS Capital Elite™ for Vintners

  • Claim amount. $100
    This implies a $100 claim amount on each claim submitted.
  • Comments/explanation. Merchandise destroyed
    Comments are used on the claim form to help UPS Capital see the reason for which a claim is filed.
Updated on October 8, 2017

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