The recent invoices billed to a customer’s account can be viewed within the Edit User page inside your merchant admin dashboard. The intent of this article is to showcase how to navigate to the edit page, provide insight on the information that’s there, and point to additional reports each customer….
The last tracking event shows a proof of delivery. In the case that there was no proof of delivery for a shipment, Share A Refund will take actions to validate the delivery. Marking a shipment as lost will speed up the processing of a lost claim. The intent of this…
The carriers report damage to a shipment when physical damage is observed. Fragile goods, however may be damaged in transit, without and physical damage reported. In such cases, you need to report the shipment as damaged in transit. The intent of this article is to guide you through reporting a shipment…
For added flexibility and control over your information, Share A Refund manages all emails related to billing events as a separate entity within your account. Add, remove or change email addresses Login to your account. On the left sidebar, tap Settings. In the cards on this page, look for Billing…
Applying a discount to an open customer invoice is done through the payment method. The guide below details the process of applying a discount to an open invoice, and applies to both partial and full discounts. Directions for discount an open invoice. Tap Customer Invoices on left sidebar. Search for…
Applying a payment to an open customer invoice is easy. The guide below relates to applying check, ACH, PayPal or otherwise payments to a customer’s open invoice. Directions for applying a manual payment Login to your Merchant account. Tap Customer Invoices on left sidebar. Search for the invoice by number…
Free trials can be invoked by a customer through a free trial sign up link, or your reseller user account. The intent of this topic is to detail how to apply a free trial to a user’s account. Directions for setting a trial Login to your Reseller account. Tap Users…
As Share A Refund begins to set up your reseller account, there will an email sent from Amazon Web Services related to the verification of ownership for the domain name. Directions Note: Please perform this within the first 24 hours of this email being sent, so that Share A Refund…
Consider doing a logo design with a hired designer. This way you can do several back and forths to get exactly what you want. While there’s many services to choose from, the on that we recommend is Envato. https://studio.envato.com/explore/logo-design-branding Tips on logo creation Go with a flat design. The logo will…
Disputes submitted by the Share A Refund claim submission service are limited to shipments where a mistake was made and a refund credit is probable. Some of the disputes submitted are reviewed manually by billing support teams manually. When this happens, a courtesy email is sent to the email address listed…