Account issue request form

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The intent of this article is to provide support for merchant managers & admins. Use the embedded form below to report an issue with a customer shipping account.

Neglecting to fix issues can result in missing shipments within reports which will obstruct refund processing.

Common use cases

The following are examples of shipping account issues that are appropriate for form completion.

  1. Cannot submit audit and recovery disputes.
  2. Unable to add shipping account for lost and damage claim submission.
  3. Fetch invoices issue due to invalid credentials or similar pause.

Request form  

Updated on September 12, 2023
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