The payment process is designed to be simple and straightforward. The intent of this article is to outline transaction workflows and the cadence of payouts.
Customer invoice cadence
The Customer Invoice is sent on Monday of each week by default to the billing contacts attached to the customer account.
Shipment Audit and Recovery
For Shipment Audit and Recovery, each line item listed within a Customer Invoice details the shipping account and tracking number for each refund secured. The subtotal for each line is specific to the refund amount and the service fee set by you for a given customer. Specifics on all shipping, dispute and refunding events are available through the Shipment Detail View, which is easily accessible through the hyperlink built into the Customer Invoice for each line item.
Lost and Damaged Claims Management
The savings uncovered for lost and damaged shipments are reported every Monday in a similar format as Shipment Audit and Recovery. Each refund can be traced and details are available through the Shipment Detail View.
Carrier Agreement Optimization
An invoice is sent on Monday of every week to customers based on their specific pricing terms.
GL Coding is priced per freight invoice cost component and invoiced on Monday each week.
Carrier Agreement Compliance
The Customer Invoice is sent each Monday to the designated recipients.
Customer payment process
Zero-day terms are applied to all customer accounts by default. You have full control over the credit terms applied to customer accounts, including 7, 14, 15, 20, 30 and 45-day terms. All payments flow directly to the reseller. Share a Refund does not disrupt payments or add additional transaction fees. Credit or debit card payments are processed through Stripe and are transferred directly to your bank account. Customers with AutoPay enabled, are transacted on Monday of each week.
Merchant invoice cadence
A single, aggregated Merchant Invoice is generated on the first day of every month and emailed to the billing notification recipients specified within your account. Each line listed within a reseller invoice details the specific Customer Invoice and the service fee applied to that specific invoice as a subtotal for that line item. You are given net 30 day terms on that invoice to allow the time to collect payment from any customer that you extended credit terms.
How long do ACH payments take to process?
ACH payments take up to 7 business days to receive acknowledgment of their success or failure. Related open invoices are updated to paid once the payout / funds transfer is complete.