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Check out the Enable lost and damage service article within this Share A Refund help center.
The settings listed below are intended to provide guidance to Share A Refund customers in configuring lost and damage claims for FedEx within the Share A Refund customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for FedEx shippers:
- Enabled. Y (Auto)
This ensures that claims are filed automatically. - Include service failures. N
Late shipments are excluded from filing.
Claims will be submitted on lost and damaged shipments only. - Claim type. Fedex.com
Claims are submitted through your FedEx.com account. - Product name. Specific to your business
Enter the name of the product you ship the most.
Tip: Be specific by choosing the name of a single product
Tip: Use the same name defined on your customer invoice. Example: Bracelet
Example: Baseball glove
Example: 100938746 - Product description. Specific to your business
Provide details about this particular product. Example: 14k Gold double clasp
Example: 14 inch, cowhide leather
Example: Fresh herbs from Mexico - Product quantity. Specific to your business
Provide the quantity of the product included in typical order.
Note: This will be used to create each line item on the documents generated. Example: 2
Example: 1
Example: 13 - Product price. Specific to your business
Provide the list price ofthe product included in typical order.
Note: This will be used to create each line item on the documents generated. Example: $129.00
Example: $50.98
Example: $4.21 - Claim valuation methodology. Fixed valuation methodology
This determines how the total of the claim is calculated. - Claim amount. $100
This implies a $100 claim amount on each claim submitted. - Comments/explanation. Blank
Comments are reserved for perishable shippers.