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FedEx.com insurance policy settings

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Check out the Enable lost and damage service article within this Share a Refund help center.

The settings listed below are intended to provide guidance to Share a Refund customers in configuring lost and damage claims for FedEx within the Share a Refund customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.

Template / Default options for FedEx shippers:

  • Enabled. Y (Auto)
    This ensures that claims are filed automatically.
  • Include service failures. N
    Late shipments are excluded from filing.
    Claims will be submitted on lost and damaged shipments only.
  • Claim type. Fedex.com
    Claims are submitted through your FedEx.com account.
  • Product name. Specific to your business
    Enter the name of the product you ship the most.
    Tip: Be specific by choosing the name of a single product
    Tip: Use the same name defined on your customer invoice. Example: Bracelet
     Example: Baseball glove
     Example: 100938746
  • Product description. Specific to your business
    Provide details about this particular product. Example: 14k Gold double clasp
     Example: 14 inch, cowhide leather
     Example: Fresh herbs from Mexico
  • Product quantity. Specific to your business
    Provide the quantity of the product included in typical order.
    Note: This will be used to create each line item on the documents generated. Example: 2
     Example: 1
     Example: 13
  • Product price. Specific to your business
    Provide the list price ofthe product included in typical order.
    Note: This will be used to create each line item on the documents generated. Example: $129.00
     Example: $50.98
     Example: $4.21
  • Claim valuation methodology. Fixed valuation methodology
    This determines how the total of the claim is calculated.
  • Claim amount. $100
    This implies a $100 claim amount on each claim submitted.
  • Comments/explanation. Blank
    Comments are reserved for perishable shippers.
Updated on October 8, 2017

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