The settings listed below are intended to provide guidance to Share a Refund customers in configuring lost and damage claims for FedEx within the Share a Refund customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for FedEx shippers:
- Enabled. Y (Auto)
This ensures that claims are filed automatically.
- Include service failures. N
Late shipments are excluded from filing.
Claims will be submitted on lost and damaged shipments only.
- Claim type. Fedex.com
Claims are submitted through your FedEx.com account.
- Product name. Specific to your business
Enter the name of the product you ship the most.
Tip: Be specific by choosing the name of a single product
Tip: Use the same name defined on your customer invoice. Example: Bracelet
Example: Baseball glove
- Product description. Specific to your business
Provide details about this particular product. Example: 14k Gold double clasp
Example: 14 inch, cowhide leather
Example: Fresh herbs from Mexico
- Product quantity. Specific to your business
Provide the quantity of the product included in typical order.
Note: This will be used to create each line item on the documents generated. Example: 2
- Product price. Specific to your business
Provide the list price ofthe product included in typical order.
Note: This will be used to create each line item on the documents generated. Example: $129.00
- Claim valuation methodology. Fixed valuation methodology
This determines how the total of the claim is calculated.
- Claim amount. $100
This implies a $100 claim amount on each claim submitted.
- Comments/explanation. Blank
Comments are reserved for perishable shippers.