The intent of this article is to detail how a merchant with admin permissions can reset the password for a user.
Send a reset password email to a user
When you create the user account, there’s a send reset password option. If this is not clicked while creating the user, simply open the app in Chrome’s incognito window and follow the steps for Forgot Password.
Admin-defined password
The current password can be overwritten by a merchant from the Edit User page within the app.
Keep your information secure
Use a strong password when creating or updating a user account.
User-defined password
The user can reset the password from the Profile page within their account.
- Login to account.
- On the left sidebar, tap Profile.
- In the cards on this page, look for Login Information.
- Input the Current Password.
- Input the New Password.
- Input the New password again in Confirm new password.
- Tap the Update button.
Password help
If the user doesn’t know the current password, then the password can be reset using the Forgot Password workflow described above.