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  3. Can a lost or damaged claim be filed on UPS international shipments?

Can a lost or damaged claim be filed on UPS international shipments?

It is possible to report a package as lost or damaged when delivered to an international location. However, UPS has restrictions on using the online system to file a claim for international shipments.

Share a Refund is able to file lost and damaged claims for shipments traveling to an international location. Share a Refund performs all the necessary steps to file a lost or damaged claim and completes any required follow-up actions. The Share a Refund lost and damaged claims management service is designed to handle even the most complex requirements. Share a Refund manages the hassle of filing lost and damaged claims and sending all pertinent documents to UPS on the shipper’s behalf.

Declared value

Keep in mind that UPS automatically protects each domestic package and international shipment against loss or damage up to a value of $100 USD without a declaration of value. If the value of the contents exceeds $100 USD then a higher declaration of value should be made.

Next steps

Updated on July 18, 2018

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