Resolve invalid FedEx® credentials

Are you having trouble entering valid FedEx® credentials? You can change or verify your credentials through FedEx® Billing Online. FedEx Billing Online is accessed by following the steps outlined below.

FedEx® Billing Online

1. Go to® and click on Support in the upper right corner of the screen.

2. Scroll down and click on View & Pay Bill.

3. Click FedEx® Billing Online

4. Click Forgot/Reset your password or user ID?

Recover your FedEx® Billing Online user ID

If you forgot your User ID, enter your email address associated with your User ID then click Continue.

Reset your FedEx® Billing Online password

To change your current password, enter your User ID then click Continue. Follow the prompts to reset your password.

Tip on resolving invalid FedEx® credentials

Call FedEx customer service to set up or make changes to the existing account in order resolve the issue.

Next Steps

Once you’ve successfully verified the username and password of your FedEx® user account, enter the information within your Share A Refund User Account.  

Updated on September 12, 2023
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