UPS.com insurance policy account settings

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Check out the Enable lost and damage service article within this Share a Refund help center.

The settings listed below are intended to provide guidance to Share a Refund customers in configuring lost and damage claims for a UPS account within the Share a Refund customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.

Template / Default options for UPS.com shippers:

  • Enabled. Y (Auto)
    This ensures that claims are filed automatically.
  • Include service failures. N
    Late shipments are excluded from filing.
    Claims will be submitted on lost and damaged shipments only.
  • Claim type. UPS.com
    Do you work with UPS Capital on insurance claims? Refer to the UPS Capital template defined within this help center.
  • Product name. Specific to your business
    Enter the name of the product you ship the most.
    Tip: Be specific by choosing the name of a single product
    Tip: Use the same name defined on your customer invoice. Example: Dress
     Example: Fresh flower
     Example: Control board – ABS481
  • Product description. Specific to your business
    Tell us a bit more about the Product. Example: Black maxi dress, size S
     Example: Two dozen cut roses
     Example: GPS, Wifi enabled version
  • Product quantity. Specific to your business
    Provide the quantity of the product included in typical order.
    Note: This will be used to create each line item on the documents generated. Example: 1
     Example: 2
     Example: 16
  • Product price. Specific to your business
    Provide the list price ofthe product included in typical order.
    Note: This will be used to create each line item on the documents generated. Example: $49.00
     Example: $56.99
     Example: $120.00
  • Claim valuation methodology. Fixed valuation methodology
    This determines how the total of the claim is calculated.
  • Claim amount. $100
    This implies a $100 claim amount on each claim submitted.
  • Comments/explanation. Blank
    Comments are reserved for perishable shippers.
Updated on October 8, 2017

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