The settings listed below are intended to provide guidance to Share a Refund customers in configuring lost and damage claims for a UPS account within the Share a Refund customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for UPS.com shippers:
- Enabled. Y (Auto)
This ensures that claims are filed automatically.
- Include service failures. N
Late shipments are excluded from filing.
Claims will be submitted on lost and damaged shipments only.
- Claim type. UPS.com
Do you work with UPS Capital on insurance claims? Refer to the UPS Capital template defined within this help center.
- Product name. Specific to your business
Enter the name of the product you ship the most.
Tip: Be specific by choosing the name of a single product
Tip: Use the same name defined on your customer invoice. Example: Dress
Example: Fresh flower
Example: Control board – ABS481
- Product description. Specific to your business
Tell us a bit more about the Product. Example: Black maxi dress, size S
Example: Two dozen cut roses
Example: GPS, Wifi enabled version
- Product quantity. Specific to your business
Provide the quantity of the product included in typical order.
Note: This will be used to create each line item on the documents generated. Example: 1
- Product price. Specific to your business
Provide the list price ofthe product included in typical order.
Note: This will be used to create each line item on the documents generated. Example: $49.00
- Claim valuation methodology. Fixed valuation methodology
This determines how the total of the claim is calculated.
- Claim amount. $100
This implies a $100 claim amount on each claim submitted.
- Comments/explanation. Blank
Comments are reserved for perishable shippers.