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    Billing & payments

  • How multiple shipping accounts are handled

    Multiple shipping account numbers can be added to a single carrier user account. This topic covers the basics on how...
  • Details on the date range from the performance report

    How the dates apply to the sections within The report includes actions taken on shipments posted to your carrier accounts...
  • How to update an invalid email address

    Share A Refund sends emails within milliseconds from its system. If you have not received a confirmation email, chances are...
  • Void unused shipping labels

    UPS charges for every single shipping label generated. So, if you, or a third-party shipper, don’t use or void the...
  • What do I do with my UPS package that’s been reported as damaged?

    When a package is reported as damaged, make sure to keep the original carton, its contents, and all packing materials...
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