The primary email address associated with your Share A Refund account is the recipient of administration emails for your account. How to update the email addresses Login to your account. On the left sidebar, tap Profile. In the cards on this page, look for Login information. Change the email address…
The emails intended to provide updates and reports on your account are managed in two locations inside of your Share A Refund account. Digest email reports An email sent according to set frequency (every Monday by default), is sent to a list of recipients. The topic relates to this email….
To make the verification of service fees invoiced to your account simple and easy, Share A Refund includes details on each service fee. View all invoices Invoice list view The fields on the invoice list view are meant to help accounts payables personnel see all invoices posted to the account….
The emails sent to program managers / administrators are editable by Admin users. The intent of this guide is to navigate you to the page inside your dashboard. Directions for updating recipients Login to your Merchant account. Tap Settings on left sidebar. Look for the Billing Notifications card. Add or…
There are multiple places to login within DHL. The appropriate login for your merchant account are region specific and detailed below. U.S. based customers The login credentials needed for U.S. based customers are specific to the following URL: https://mybill.dhl.com Non-U.S. based customers The login credentials needed for non-U.S. based customers…
A customer account pauses when an invoice is 10 or more day overdue. The notification email sent following this action is intended to help you manage these pauses on your merchant account. The topics below showcase what occurs during a pause and how to go about resolving the paused customer…
Question A prospective reseller recently asked, in switching over to Share A Refund, will my current service provider be notified that I am now using your system? Background In this case, the prospective reseller was using a vendor to do all invoicing on a contract optimization project, as well as…
The intent of this article is to guide you through the workflow of disabling a customer account, and what happens when a customer account is disabled. Paused vs disabled Status = Paused. Pauses on an account relate to unpaid customer invoices, invalid login credentials to carrier accounts or online billing…
Detail on the invoice sent to you each month from Share A Refund are listed below. Overview The merchant invoice is the amount due to Share A Refund according to invoices and sales receipts billing to customers during the previous month. Invoice format The fields on the invoice list view…
Share A Refund invoices weekly, in cadence with the carriers. The email that sent each week includes the invoice(s) posted to your account in a given week. Changes made to the frequency of these notifications from within your customer dashboard will be reflected in an expected way. The attached invoices…