The Paused and Invalid Accounts Report can be found within the Reporting Dashboard. The intent of this article is to explain the function of the report.
The purpose of the Paused and Invalid Accounts Report is to display shipping accounts that have a paused status. This may be due to invalid log-in credentials or overdue invoices.
How to generate report
On the left sidebar, navigate to Reports ➞ Export data ➞ Paused and Invalid Accounts Report
Refer to guide: How to generate customer reports
Admins and manager users
All Accounts are merged into a single spreadsheet.
Fields included within report
- Customer name
- Shipping ID
- Deleted? (Is the shipping account deleted)
- Status (paused / active)
- Reason (ex: wrong credentials)
The Paused and Invalid Accounts Report can be scheduled within the Scheduled reports section of the Reporting Dashboard.