Either the shipper or receiver of the package can contact UPS to report the package as damaged or lost. However, if a claim is issued or not approved, the shipper is the one who is notified. Because the shipper is the main recipient of notifications, UPS does encourage the shipper to report the package as lost or damaged.
Share a Refund acts on your behalf to file lost and damaged claims without interrupting your workflow. Share a Refund automates the entire process and performs all necessary actions to recover savings according to best practices and the rules specific to your business. All major carriers are supported.